To register to the Paycell App, simply enter a mobile phone number registered in the UK or EU. Then enter the confirmation code received via SMS in the appropriate input field and create your password for successful login.

To register to the Paycell App, you need to use a mobile phone number registered in the UK or EU.

You will be asked to fill your first & last name, date of birth, nationality, address (including city & country) along with your email address.

You can register to the Paycell App using any one of the following identity documents:

- UK or EU Identity Card
- UK or EU Passport
- EU Residence Permit
- Foreign Passports (for non-EU Citizens) supported with valid visa.

You can change the mobile phone that you have downloaded the Paycell App anytime. All you need to do is to download the app to your new device and login with the code that we will send to your number when you log in. As it is not authorized to have two different accounts for the same customer, you will need to contact our customer service to request for the closure of your old account. Then you will be able to create a new one with your new mobile phone number.

No, the app will be unable to process a registration request with an expired ID card. Therefore you can either validate your ID through the profile section or you can contact customer service directly to upload your new ID.

All cut, unreadable, and expired documents will not be accepted. For any non-accepted/validated document, you will be informed by customer service. If you need further help, you can always contact the customer service through the app.

We use a hybrid validation solution that combines automatic and manual verification of all submitted identity documents. This solution complies with the various regulations in effect.

Your identity documents get validated within a few minutes. You will be notified when the verification process is done.

You will be notified as soon as your documents are validated through email and in-app notifications.

We implement a personal data protection system in accordance with the regulations in force.

We implement a personal data protection system in accordance with the regulations in force.

The specific regulations on the combat against money laundering and the financing of terrorism require us to keep your identification data for 5 years from the end of the business relationship.

To transfer money via Paycell Money Transfer App, you must first download our mobile application from Google Play Store or App Store.

-Enter your mobile phone number with an area code belonging to the UK or EU countries,
-Enter the confirmation code received by SMS in the corresponding field and create your password to log in,
-Click the Send Money button on the main page of the application,
-Then select the country you want to transfer money to, the amount to be sent, the recipient and the transfer methods and, if you wish, use a promotional code,
-Add a recipient by filling in the required fields or select one of the saved ones if you have already added one,
-Select the reason for transfer and source of income from the lists,
-Then, before proceeding to the payment process, review and confirm the transfer amount, exchange rate, transfer fees, promotional information, amount payable, etc. on the transfer preview screen.

Your transfer method;
-Fill in your credit card details if it is Card Transfer,
-Add your bank preference and your email address if you have selected Quick Transfer,
-If you want to make a manual transfer, make your transfer to the PayTop bank account provided and complete your transfer with the 'I have made this transfer' button when completed.

If you are using the application for the first time and have not yet added your identity documents to the system, add your identity documents and verify your identity after your transaction. Once your identity documents have been verified, your card or bank account will be charged and your transfer will be processed.

You can pick an option that suits your preference from the three different methods available;
-Card Transfer from your debit/credit card,
-Manual Transfer from your own banking application,
-Instant Transfer from your bank account with an online payment (Only available in France and Italy).

Depending on the transfer method that you choose, you can use your debit/credit cards, you will be directed to online bank transfer of your bank to send money or you will get the PayTop - Paycell account details and make the transfer manually on your own mobile banking app and mark for completion back on the Paycell App. With the varying level of speed and ease in between the three different methods result to changes in transferring costs as well. You can review details for each method through the selection and transfer screens before you initiate your transfer.

Yes, you can use both your credit and debit cards to send money through the Paycell App with 3D Secure payment processing.

If you are making a transfer for the first time after completing the identity verification process, you need to choose the receiving method and select Card Transfer option from the transfer methods. Following this screen, you will first be directed to adding a recipient (If you have already added a recipient, you can choose one of the existing ones) then to the transfer preview. After these steps, you need to enter your card information and then you should complete 3D Secure Payment verification. After completing all these steps your transfer will be ready to be processed by us.

After entering the transfer amount, selecting the receiving & transfer methods, answering the related questions and reviewing your transfer details, you will be able to see the PayTop account details, you should make a transfer from your own banking application to the PayTop account given and press 'I made this transfer' button. After completing these steps, your transfer request is received, when your funds are received in the PayTop Account, your transfer will be completed and you will be notified.

PayTop is a payment service provider regulated by the ACPR (Bank of France), authorized in 27 European countries and the UK. PayTop is the main partner institution of Paycell for mediating international money transfers sent from the EU and the UK. Therefore PayTop is the institution who is mediating the international money transfers as a business partner & service provider for Paycell users.

To make a faster transfer, you can choose Instant Transfer from the transfer methods available.

Instant payment requests are processed and fulfilled within a few minutes. You can always view the status of your transactions through the transaction history on your Paycell App. If you need further help please contact our customer service.

Yes, virtual debit/credit cards are accepted to make transfers on the Paycell App.

You can go to your homepage on the application to check the status of the transaction, or contact customer service if you need further help.

Yes, you will be able to send money by using both Card and Instant Transfers whenever you want. For manual transfers, you can send money through Paycell within the hours that your bank allows.

You should provide the recipient's first name, last name, country of residence, relation with the sender, the receiving method and the wallet or account number as per the mandatory information. Depending on the recipient method, additional information may also be requested. For the recipient's optional information, you can provide the recipient's email address and the phone number.

Transfer limits are the same for all senders;
Transaction Amounts:
€/£10,000 per transaction,
€10,000/£10,000 per day,
€50,000/£50,000 a month,
€100,000/£100,000 per year,

Number of Transactions:
6 transfers per day,
20 transfers per month,
It is 48 transfers per year.

While your sender limits determine the total transaction amount you can make from your account, recipient limits may vary depending on the recipient country and transfer receiving method. Receiver limits can be viewed in detail in the transfer limits menu.

One-time transfer limits for each transfer method are the same for every user.

Transfer limits are fixed for everyone and are renewed daily, monthly and annually. No increase is possible.

The exchange rate applied will appear on the transfer preview before the transaction is initiated, the exchange rate may vary depending on the amount to be sent.

You can use a valid Mastercard or Visa bank card to transact on the Paycell App. The card can be either a Credit or Debit Card.

No, we will not be able to process any transaction request with a blocked or inactive card.

No, we will not process a transaction request with an expired card.

If the payment is refused by the bank:

Your bank may refuse the payment if it considers the amount of the transaction to be too high or the recipient unknown. To solve this problem, we recommend you to contact your bank to clarify that you are the originator of the transaction. After you resolve the problem with your bank, you can always initiate a transfer again.

If the payment is refused by Paycell:

In some cases, our system blocks or fails some of the payments due to fraud prevention & other regulatory measures to ensure the secure transfer of your funds. In case of a payment refusal by Paycell, you can always contact the customer service.

If you have insufficient funds:

Your bank may fail the payment due to having insufficient funds/limits in your account or debit/credit card. We recommend you to contact your bank to find out more about the reasons for the refusal or to increase your limits. In the meantime, you can try to make a transfer of a smaller amount within your limits.

If you have a problem with the 3D Secure authentication:

In case you have a problem with the 3D Secure authentication, please contact your bank to find out the reason or try again with another card.

You can check the status of your transaction at any moment from the transaction history. You will also receive a notification at each stage of your transfer.

In case you make any mistakes in the wallet details of the recipient, the transfer will be failed due to unmatching wallet number or wallet holder. After the transfer is failed, you can correct the information and try again.

Transfers sent to wallets reach your recipient within a few minutes. Transfers to bank accounts are delivered to your recipient within 1 business day depending on the intensity of the transaction.

There are no hidden charges in Paycell. You will be informed of the total charges on the Send Money and Transfer Preview screens.

The fees depend on several elements: receiving country, receiving method and the amount sent. These charges will be displayed in the transfer preview just before you finalize the payment.

You can transfer money using your credit/ debit cards or you can make a manual transfer. Additionally you can send money via instant transfer initiated through an online bank payment.

It is possible to send to bank accounts and Paycell Wallets in Turkey, bank accounts and digital wallets in the Philippines, and bank accounts in India. Sending to more than 40 countries is planned to be available in the near future.

You can currently only send money to Turkey, Philippines and India from Paycell Money Transfer App. The following countries are planned to be added soon.
Argentina, Benin, Burkina Faso, Morocco, Canada, Chile, China, Colombia, Ecuador, European Countries, Ghana, Guinea-Bissau, Hong Kong, Ivory Coast, Kenya, Malaysia, Mali, Mexico, Nepal, Niger, Nigeria, Pakistan, Peru, Senegal, Singapore, Thailand, Togo, United Kingdom, USA, Vatican City, Vietnam.

British Pound and Euro can be used as sending currencies and Turkish Lira, Philippine Peso and Indian Rupee can be used as receiving currencies. Different currencies will be made available as new receiving countries are added.

For transfers to Paycell Cards to Turkey, there are receiving limits of 75,000 TRY per transaction and per day, 150,000 TRY per month and 500,000 TRY per year for recipients who have completed Paycell Digital Wallet identification verification. For transfers to bank accounts in Turkey, transfer limits of €3,500/£ per transaction, €10,000/£ per day, €50,000/£ per month and €100,000/£ per year are applied at the current exchange rate in the application.

Transfers to Paycell cards are transferred within a few minutes depending on the transfer method. For transfers to bank accounts, the money transfer is completed within a single working day after the money is received by Paycell depending on the transfer method.

Recipients can receive the transferred amount from their Paycell cards or bank accounts at any time after the transfer is successfully completed.

The refunds will be made to the same means by which the transfers were paid. For instance, if the transfer was made by credit card, the refund amount will be credited to the same credit card.

The refund will be made within 7 working days.

If the transfer is still not complete, you can request a cancellation through the customer service and you will be refunded the full amount plus the transfer fee without any charges.

If an error is made while entering the name of your recipient and if you already have a pending transfer with the mistyped recipient's name, you should contact customer service to cancel the pending transfer and then you can try initiating a new transfer with the correct information. If you have not made any transfer request to this recipient yet, you can always delete the current one and add a new recipient with the correct information.

The transfer can be cancelled as long as the transfer has not been completed. You can contact customer service to cancel your pending transfer and make your new transfer to the correct recipient from the beginning. If the transfer has already been received by a wrong recipient, cancellation or refund is unfornutely not possible.

If you think you have been the victim of a fraud or scam, please contact our customer service department to find out what procedure to follow. In all cases, we recommend that you file a complaint with the local law enforcement agency and stop any further payment with your bank. Paycell will also do everything possible to ensure the security of your transfer.

If the transfer is still pending and not completed, you can always cancel it by contacting the customer service.

If the transfer is completed, any cancellation will not be possible since the funds will already be received.

The promo code will be sent to you via email or in-app notifications. If you have a promo code available for your use, it will be automatically applied to your transaction. promo codes that are added to your account for your use can be viewed under the profile menu.

You can enter your promo code on the Send Money screen where you can select the recipient and transfer methods and enter the desired transfer amount. If you have a promo code applicable to your transfer, it will be applied automatically. You can always view your available promo codes under the profile menu.

All information about promo code status will be delivered to you via email or in-app notifications and can be viewed in the transfer preview or under the profile menu when your promo code is applied.

All our promo codes have an expiration date. You will be notified of this by email or in-app notification. Also, the expiration date of promo codes can be viewed in the promo code tab under the profile menu and on the Send Money screen.

Yes, some promo codes can be shared to others because they are available to all of our customers. If the promo code is only open for personalized use, you will not be authorized to share it.

If you have any problem with the offered promo code, please check if you enter the right word(s) in the appropriate section, or contact customer service for further help.

In case you have a complaint, you can choose the method of contact that suits you; chat, telephone or email, on the homepage through the Contact Us button. We will get back to you as soon as possible.

Received complaints are usually acknowledged and responded within 2 working days yet the customer service response may take a maximum of 10 working days from the date of receipt of your request. However in the very rare cases, a response can be provided within 35 working days, depending on the case conditions and customer service availability.

If a dispute persists despite your exchanges with the Compliance Department, you may refer the matter to the AFEPAME (French Payment Institutions Association) consumer Mediator by sending a simple letter to the following address : Monsieur le médiateur de l'AFEPAME, Association AFEPAME, C/o WEBHELP – Zac de Gray – Impasse Clément Ader 70100 Gray.

If you are not satisfied with the response of the Customer Service, you can submit your complaint to the Compliance Department by sending a registered letter to the following address Compliance Department, PayTop - 5 rue de la Baume, 75008 Paris.

In accordance with the regulations applicable to banks and payment institutions, we will have to keep your data but the processing carried out will be limited to those required by law. The specific regulations on the combat against money laundering and the financing of terrorism require us to keep your identification data for 5 years from the end of the business relationship. However, your data will no longer be processed by our teams for commercial purposes. You will therefore no longer receive any emails from Paycell.